Carrier-to-Carrier Migration Information

CSR/LSR support is available Monday through Friday 8am-5pm (time zone dependent), except for the following Holidays:

New Years
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Eve
Christmas Day

Holidays that fall on the weekend are observed the preceding Friday or following Monday.

CSR Requests:

Integra Telecom strives to return proper CSR requests within 2 business days. Requesting parties should confirm Integra is the current carrier by confirming that all TNs show Integra as the current provider as identified by our name and SPID in NPAC or the LERG. This process should precede all CSR requests to Integra.

For resale situations (when the TN does not match Integra's SPID, but the end user confirms that the end user is an Integra customer), the CSR should be obtained from Qwest.

The requesting company (whether an ILEC, CLEC, Wireless Provider, VoIP Provider, Telecommunications Carrier, etc.), is responsible for ensuring that it has any and all proper authorization(s) before placing a request with Integra. The LOA need not accompany your CSR requests but you must affirmatively indicate that you have received the proper authorization (from the end user and other needed authorization, if any) on your CSR and LSR requests. If a dispute or discrepancy arises regarding the proper authorization(s) and/or your authority to act on behalf of the end-user, you are responsible for providing evidence of the authorization as requested by Integra.

For example: in Shared Tenant and VoIP service situations, your indication of authorization acknowledges you have received all necessary authorization(s).

For 3rd Party Non-Telecommunication Carriers (e.g., agents, consultants, or vendors): Integra requires that an LOA accompany the CSR request.

Download Integra CSR/LSR contact information [PDF]

Covers Integra Telecom as well as acquired businesses: Eschelon Telecom, Electric Lightwave, OneEighty Communications, Unicom, Mountain Telecommunications and ATI.

LSR/Porting Procedures:

Interval Guidelines

FOC Response - 2 Bus Days
Due Date Interval - 1-50 TNs = 5 Business Days
Due Date Interval - 51-100 TNs = 10 Business Days
Due Date Interval - > 101 TNs = ICB

LSRs received after 3pm (time zone dependent) will be considered as having been received the following business day. LSRs with due dates less than 5 business days from date of receipt will be FOC'd with the standard 5 day interval. LSRs with a due date of more than 30 days out will be rejected.

Supplemental Orders:

Integra will make every attempt to meet the original due date request when the order supplement is received at least 48 hours (2 business days) before the established due date. In the event that Integra is unable to meet the original due date request, Integra will FOC a new date. If the supplement is received less than 48 hours (2 business days) from before the original established due date, use the Interval Guidelines published above to determine the revised due date.

Partial LNP orders:

All partial LNP requests should be noted on the LSR as a "Partial Port" in the Remarks section of the LSR. All telephone numbers should be clearly identified as to whether they are being disconnected. Any numbers not identified as being disconnected will remain with Integra and be billed to the customer from Integra.

Simple Port Requests:

The FCC defines Simple Port Requests as follows: "Simple ports are those ports that: (1) do not involve unbundled network elements; (2) involve an account only for a single line; (3) do not include complex switch translations (e.g., Centrex, ISDN, AIN services, remote call forwarding, or multiple services on the loop); and (4) do not include a reseller."

Integra will validate Simple Port Requests using the following fields:

TN - 10-digit telephone number
AN - customer account number
ZIP - 5-digit zip code
pass code (if applicable)

Reuse of Facilities:

Integra encourages re-use of facilities for analog unbundled loops. The remarks section of the LSR should state, "Reuse of Facilities". The request type on the LSR should be shown as "BB" with an activity of "V" or "Z".

Inactive Telephone Numbers:

Integra will only port out active telephone numbers.

LSR Form Process and Submission:

The LSR form can be downloaded via the following link:

Local Service Request Form

If the carrier's LSR form does not meet OBF guidelines, it will be rejected.

The form should be faxed or e-mailed to the appropriate contact information as identified in the upfront Customer Care contact page.

< Return to Policies